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ACCESS THE WORLD TOURS & TRAVEL LIMITED

ABOUT US

Hello, Access The World Tours & travel gives outstanding , cost-effective, customized, professional and personalized services in travel and related services

What do you expect from Access Tours and Travel?

To provide quality travel products and services to companies and individuals by creating partnership that result in:

  • Reduced travel expense cost.
  • Improved business results for companies we serve.

Access the world tours and travel has the capacity to deliver services to required standards. We are committed to providing all necessary resources to help achieve an efficient consolidation of your programs.

Quality Assurance

Access the world tours and travel realizes that in today competitive environment only the highest quality service will retain the client. We understand the necessity to balance the dual objective of cost reduction and our service management team.

The methods applied by Access the world tours and travel for quality measurement and gauging the client satisfaction include:

  • Travelers questionnaires
  • Telephone surveys
  • Quality review of performance by our sales team
  • Partnership review meeting.

What do you expect from Access The World Tours & Travel?

Provision of high-quality service to meet your service expectations and needs delivered by experienced professionals who have been in the travel business for over 10years including the senior management who are “hands on people

With Access the World Tours and Travel handling your Travel services your company will capitalize on:

  • Expertise, guidance and automatic check of lowest fares on all the available airlines and routes.
  • Attention to details to ensure no unexpected interruptions to your planned schedule
  • Accuracy in fare quotations with no hidden charges
  • Prompt information downward flow. Access the World Tours and Travel will pass any vital international alerts as they happen such as Airport closures, flight delays and cancellations.
  • Highly qualified, motivated and experienced staff
  • Updates on special fares and lowest available fares on a continual basis
  • 24/7 availability to Senior Management and Consultants and out of office service
  • Negotiations of Incentive agreements with Airlines to assist you realize savings in your travel budget, driven by Volumes.
  • The above capabilities place us in an ideal position to meet your travelrequirements and offer the benefits of a Professional travel agent to ensure hassle – free travel for all your travelers. Access The World Tours & Travel will provide high quality, consistent service delivery combined with extensive customer relationship management.
  • In expressing our utmost interest to provide travel services we will continue to apply our approach to the cost-efficiency and personalized fulfillment of your travelmanagement needs through the deployment of customized technology, committed personnel and powerful purchasing strategies.

Access the World Tours & Travel Obligations to Its Clients.

  • E-enabled technology solutions – Access the World Tours & Travel can provide a host of cutting-edge, web-based technology solutions to drive cost-savings initiatives in partnership with our preferred Global Distribution Systems (GDS) providers, AMADEUS and GALILEO.
  • Information Alerts – To give your travelers and travel arranger’s greater peace of mind, Access the World Tours & Travel will provide prompt information on flight delays, cancellations and flight schedule changes.
  • Lowest fare possible Guarantee: Access The World Tours & Travel commits to providing the lowest fare available and most direct & convenient routing within your corporate policy.
  • Intensive and proactive consultancy: Access The World Tours & Travel will assign a specific Account Manager to attend to all your requests, in her absence the Travel Manager will handle.
  • Expertise Advise: Access The World Tours & Travel will ensure attention is paid to all the following areas:
  1. a) Options: For each request a minimum of three (3) airline & fare options will be provided and corresponding itineraries with most direct routing.
  2. b) Waitlisted Bookings: In the event that the preferred option is waitlisted, Access the World Tours & Travel will liase with the airlines to get a confirmation, but offer the next suitable alternative and keep youwell updated on a continual basis.
  1. c) Fare conditions & restrictions: We will in all formal quotations clearly indicate the rules such as cancellation/refund penalty once ticket is issued, maximum validity of ticket & date change/rebooking fee.
  1. d) Ticketing Time Limit: This will be clearly indicated once the preferred option is advised and your designated Account Manager will be responsible to remind your personnel closer to the travel date and ticketing time limit to avoid losing the confirmed fare.
  2. e) Electronic tickets: Once authority is received to issue, we will immediately transmit the electronic ticket, clearly indicating the itinerary in an easy and friendly format for the traveler.
  3. f) On –Line Check in: For all tickets issued by our office, and Passport details have been provided, we will do online check in and transmit the boarding pass to the provided email address at least 24hrs before departure. Seat Preference will be sought before the check in is done and stored in our Travelers personal profiles for future use.
  • Managerial staff available after-hours or weekend for emergencies; Your designated Account Manager will be available 24/7 after hours and over the weekends and public holidays for any urgent requests , flight changes and any other service that may be required. The Travel Manger & Managing Director will also remain reachable at all times. Out of office Contacts provided.
  • Quality Customer Service – We are customer driven and will ensure from the point-of-sale, regardless of whether the reservations are made by telephone, email or online, through to issuing of ticket , Access the World Tours & Travel has established quality control procedures that ensure we give the best in Customer Satisfaction
  • Vaccination and Health Requirements

Our Travel Consultants will automatically be alerted through the CRS system if your traveler’s destination is a particularly sensitive health area. Your traveler will then be informed of the requirement and advised on the necessary precautions to be taken prior to departure.

  • Airport Closures/Flight Cancellations and Delays/Natural Calamities

Your travelers will also be advised on industry related crises, inclement weather and natural disasters, and will examine, with the traveler, all re-routing alternatives and options.

CITY TOURS

CULTURAL AND ARTS

HONEYMOON

LUXURY RESORTS

ADVENTURE

COOL EXPERIENCES

Doing the right thing, at the right time.

100

TOURS

47

DESTINATIONS

Whenever possible, three (3) alternative itineraries will be given to travellers for consideration. As per our undertaking, Access the World Tours & Travel will negotiate with your Preferred Carriers special fares and “Airline Incentive Deals” which will reduce your travel budget to International, Regional and Domestic destinations.